Many brick-and-mortar businesses are successfully using SMS marketing

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By Bart Starr


Below are some simple steps you can take to move your brick-and-mortar business online,something you must do if you want to be able to compete in the long run. Your customers are online. Your competitors are online or moving there soon. Don't get left behind.

1. Get found. Many businesses invest money in building a website in order to have an online presence and then stop there. In the offline world if you put up a business in a well-trafficked area of town, you'll get visitors. They see the building and stop by. On the Internet, it's a different story. Once your site is built, you still need to put significant effort into getting found. Get listed on Google Places. Get listed in local directories. Get listed in industry directories. Learn the basics of search engine optimization or hire a SEO consultant to do that work for you.

2. Get leads, not just traffic. Another area where many people goof up online is in lead generation. After you build your website and start driving traffic, your job is to turn that traffic into leads. Build a list of leads with every activity you engage in. Then, follow up with that list. Email marketing systems can help you do this in systematic ways.

3. Use email marketing to tell people about your business. Research firm ForeSee Results published a study early this year that was conducted during the 2010 holiday shopping season. They asked people who made purchases online about what influenced their visit to ecommerce sites. In the study, the overwhelming majority (64 percent) stated that they prefer to hear about sales and promotions through emails. When engaging in email marketing, make sure you follow best practices and provide value to your leads instead of bugging them with sales messages all the time. Use email to build real relationships with your leads, not bother them.

4. Know that text messaging is not just for teenagers. Many brick-and-mortar businesses are successfully using SMS marketing (text message marketing) to capture leads and follow up. You can have your store visitors opt into text message promotions by texting a keyword to an SMS short code. You can follow up with these people in the same way you do with email. You can even use text messaging to capture email addresses.

5. Use QR codes in fun and creative ways. You have offline customers. Eventually, you want to be able to communicate with them online as well. QR codes are barcodes that can be scanned with a cell phone to send people to a particular website. QR codes on direct mail pieces, your store window, your checkout desk and other strategic areas can give you an opportunity to move offline traffic online. Keep in mind that QR codes are used by cell phone users. So drive them to mobile-friendly pages where you offer something in order to capture their contact information.

6. Get social. Social media is a booming arena for online marketing. If used correctly, it can provide a great stream of online traffic for your business. It also is a great way to listen and engage with customers.

One last point to consider is that there is a lot of hype on the Internet. Like most things, Internet hype is usually based on some amount of truth. The key is to decipher the hype about the latest trends. Adopt only the trends that make sense for your business, and make sure the tactics you use make a difference to the bottom line. If not, you're wasting your time.




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